Founded in 1916, New England Coffee is one of the largest independent coffee roasters in the Northeast. We not only service our community with the best coffee around but our coffee can be found in retail store locations around the country. Our headquarters is in Malden, MA.

Job Summary: Maintaining day-to-day operations for the service team by performing an array administrative tasks. Provide superior customer service by receiving incoming calls and dispatching service technicians to the appropriate locations; managing installations and removals while coordinating with internal sales team and customers.

• Accurately generates work orders for technician visits.

• Reviews all open work orders and dispatches technicians in local areas to ensure customers receive resolution within a reasonable time frame.

• Conducts follow up calls with customers and schedules return trips with technicians as needed.

• Contacts customers to schedule equipment installations and removals.

• Responds to customer requests via phone and/or email daily.

• Maintains, organizes and files work orders, visitor logs and loan agreements.

• Maintains internal vendor pricing and customer specific price lists.

• Manages billing of services performed to appropriate customers.

• Works with technicians to validate work order accuracy and processing for inventory.

• Manages multiple email inboxes for internal and external purposes.

• Follows all safety procedures and participates in safety training. Maintains safe and efficient use of equipment, tools, and person. Reports any injury or accident immediately to supervisory and/or any unsafe condition.

• Supports and complies with GMP’s. Understands and follows emergency action plan.

Qualifications:

• Intermediate IT/Computer Skills: Familiarity with Microsoft Word, Excel, Power BI, ability to learn new software and systems with ease.

• Familiarity with Microsoft D365, D365 CRM and AX preferred, but not required

• High level of organizational skills and attention to detail

• Ability to work in a team based, collaborative environment.

• Ability to adapt to changing priorities in a fast-paced environment.

• High School Diploma or GED.

• 2 years of administrative experience in an office environment

• Customer service experience preferred.